Politique d’expédition
Shipping policy
Orders after 2pm eastern time will be processed the next bussiness day
Processing time 1 -2 business day
Expect DELAYS due to Covid-19
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We do not offer flat rate shipping, although all orders above $200 before taxes, shipping will be free.
|
Shipping option |
Estimated delivery time |
Price |
|
Standard |
6 to 9 business days |
Calculated at Checkout |
|
Canada Post Expedited Parcel |
1 to 3 business days |
Calculated at Checkout |
|
Canada Post Xpresspost |
1 to 3 business days |
Calculated at Checkout |
Local delivery
Free local delivery is available for orders within 10 to 15km.
Deliveries can be made after purchase, we will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at 204 Kichi Mikan Maniwaki QC J9E 3B1. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are the same as our regular store hours, Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to the following countries: Europe, USA were looking forwards to expanding to other countrys in the near future
USA and International Shipping
|
Shipping option |
Estimated delivery time |
Price |
|
Express International |
3 to 10 business days |
Calculated at Checkout |
|
Standard International |
8 to 20 business days |
Calculated at Checkout |
|
Standard IntInternational |
8 to 20 business days |
Calculated at Checkout |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ashbasketcrafts.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
If you have issues with using a PO box, message us as not all deliveries can be delivered to a PO box.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at echabot2721@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at echabot2721@gmail.com